Privacy policy

This privacy policy explains how KTKW Group ("we", "us") collects and uses personal data when you use this website or make an enquiry. We are the data controller for that information. Questions can be sent to enquiries@ktkwgroup.co.uk.

Information we collect

• Contact details you provide — name, company, phone number and email address.
• Project details — property address, project type, approximate budget, desired start date and your description of the works.
• Files you choose to upload, such as photographs, plans or schedules.
• Technical data — IP address, browser type and pages visited, collected through standard web server logs and any analytics we use.

How we use your information

• To respond to your enquiry and arrange a consultation or site assessment.
• To prepare a scope of works and project quotation.
• To share the relevant details with specialist contractors and suppliers pricing or carrying out your project.
• To manage and deliver a project we are appointed to carry out.
• To comply with our legal, tax and insurance obligations.

Legal basis

We process enquiry data on the basis of taking steps at your request prior to entering into a contract, and on the basis of our legitimate interest in responding to business enquiries. Where a project proceeds, processing is necessary for the performance of that contract. Marketing communications, if any, are sent only with your consent.

Sharing your information

We share information only where necessary: with specialist contractors and suppliers involved in pricing or delivering your project, with professional advisers, and with service providers who host this website or handle our email. We do not sell your personal data.

Retention

Enquiry data is kept for as long as needed to respond and for a reasonable period afterwards. Project records are retained for the period required by our contractual, insurance, warranty, tax and legal obligations.

Your rights

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to erase data where there is no ongoing lawful reason to keep it.
• Object to or ask us to restrict certain processing.
• Request portability of data you have provided to us.
• Withdraw consent at any time where processing is based on consent.

Security

We take appropriate technical and organisational measures to protect personal data. No transmission over the internet can be guaranteed as completely secure, but access to enquiry data is limited to those who need it to respond to or deliver your project.

Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current version.